Terms of Service
FreshThread ("the Company") Terms of Service Last Updated: 2026-07-13 Welcome. Read through these Terms of Service (the "Terms") before you use our stuff. They apply to freshthread.co ("Site"), our workshops and design services ("Services"), and everything else we offer through the Site. We're calling all of this the "Services" to keep things simple. By using our Services, you're agreeing to these Terms. Don't use them if you don't agree. Check out our Privacy policy to see how we handle your information. Let's go.
1. Dispute Resolution, Class Actions and Refunds.
IMPORTANT NOTICE REGARDING ARBITRATION: When you agree to these Terms, you're agreeing to settle disputes with us through binding arbitration instead of court, with limited exceptions. Read Sections 13 and 14 below carefully—they explain arbitration and how to opt out. These Terms also say you can't bring a class action against us, and there are limits on what damages you can recover. If you use the Services, you accept these terms. Don't use the Services if you don't agree. Except in rare cases (see Section 5), nothing you buy from us is refundable. 2. Changes to Terms or Services. We can update these Terms whenever we want. If we do, we'll let you know as described in Section 15(d). You need to accept the updates to keep using the Services. If you don't agree, you can stop using them (except as noted in Section 14(h) about arbitration changes). Our Services change over time. We might modify, stop, or remove any part of them without warning. We also reserve the right to push out updates or improvements whenever we choose.
3. Who May Use the Services and How?
(a) Eligibility. You can only use the Services if you're at least 18, able to enter a binding agreement, and not prohibited by law. (b) Service Platforms. Our Services run through platforms like Zoom and other tools ("Service Platforms"). To use our Services through one, you'll need an account on that platform ("Platform Account"). The platform's own terms and conditions apply to your account and your use of our Services there. If there's a conflict between their terms and ours, these Terms win. (c) Your Account. When you access our Services through a Service Platform, we get certain info from your Platform Account, as explained in our Privacy Policy. We use that to set up an account for you to use our Services. You can add more information if you want ("Account"). (d) Accuracy of Account Information. Keep your Account information current and correct, including updates through your Platform Account. If you don't, we might suspend or close your Account.
4. Company Content.
(a) Company Content. "Content" means text, graphics, images, documents, software, audio, video, writing, and anything else posted or provided through the Services. FreshThread and our partners own everything in the Services and all Content, including all intellectual property rights. (b) Service Offerings. We offer workshops, consultations, frameworks, and strategic resources through the Services ("Service Offerings"). These might include branded frameworks, strategy templates, design systems docs, content strategy guides, or access to strategy sessions to help you develop your work. You might also get workshops or consultations that unlock extra insights. Access comes either as part of a project or as a separate purchase, which we cover below in Section 5. Service Offerings are Company Content and stay our property. They have no cash value beyond what you pay for them and can't be redeemed or refunded for money or anything worth money. You can't transfer, sell, or trade them. Using Service Offerings is subject to the license terms in these Terms. We can revoke your access to them anytime without owing you anything. Other restrictions might apply based on how the Services work or what we tell you separately. We can modify, swap out, replace, suspend, cancel, or remove any Service Offerings, including your access to them, whenever we decide and without notice or liability. (c) Engagement Keys. We may sell or provide unique codes that let you access our Services through a Service Platform ("Engagement Key"). Keys are yours alone and can't be transferred or sold. If we think you've committed fraud or broken these Terms, we can disable your key or cut off your access. Keys aren't redeemable for money or anything of monetary value. (d) Rights in Content Granted by Company. If you follow these Terms, FreshThread gives you a limited, non-exclusive, non-transferable license with no sublicense rights. You can (i) view the Content and any Service Offerings you've purchased or accessed under these Terms, and (ii) if you have a valid Engagement Key or paid access through a Service Platform, use that access for our Services. That's it. You can't: (w) copy, modify, or make derivative works from the Services; (x) distribute, transfer, sublicense, lease, lend, or rent our Services to anyone else; (y) reverse engineer, decompile, or take apart the Services; or (z) make the Services available to multiple users in any way. We keep all rights not explicitly granted to you. (e) Sharing Workshop Content. You're welcome to reference what you learned from our workshops and consultations if you: (i) keep it non-commercial; (ii) don't charge for access to your materials or insights; (iii) stay professional in how you discuss the work; (iv) don't run group sessions or trainings without our written permission, which may come with extra requirements; and (v) credit FreshThread when you mention our frameworks or methods. 5. Payments. When you buy access to our Services through a Service Platform, Engagement Key, or Service Offerings (a "Transaction"), you're authorizing the platform (or their payment processor) to charge you. They might ask for your credit card number, expiration date, email, and billing address ("Payment Information"). The Service Platforms' terms also apply to your Transaction. When you start a Transaction, you authorize them to share your Payment Information with third parties to complete it and charge your payment method for what you selected, plus taxes and fees. You might need to verify your identity before finishing ("Payment Information" includes that). UNDER THE REFUND POLICY OF YOUR SERVICE PLATFORM, YOUR PURCHASE IS FINAL AND YOU CAN'T CANCEL OR GET A REFUND. But if something goes wrong during a Transaction, the platforms can cancel it for any reason and refund what you paid. 6. Early Access Programs. We sometimes offer early versions of our Services ("Early Access"). They might not work right and could cause problems with your systems or workflows. Using Early Access means you agree to: (a) We can automatically delete or change any software, data, Content, or information related to Early Access, including on your systems, anytime; (b) We can stop or end your Early Access access anytime, which breaks the Early Access; (c) If we discontinue Early Access, you'll delete any local copy and all Content, data, and info you got from us; (d) You won't get paid for participating; and (e) Early Access doesn't entitle you to the full commercial version or other offerings, and you might have to buy them separately. 7. General Prohibitions and Company's Enforcement Rights. Don't do any of this: (a) Use the Services for business without our okay, unless these Terms specifically allow it. (b) Act in ways we think are wrong (like lying), harmful, discriminatory, or that mess with another user's experience, including harassment. (c) Bypass any protection against misuse. (d) Fake message headers or use the Services to send false or misleading source information. (e) Collect or save personal info from other users without permission. (f) Break any law or rule. (g) Help someone else do any of this. We don't have to monitor the Services or review Content, but we can do it to run things smoothly, enforce these Terms, and follow the law. 8. Links to Third Party Websites or Resources. The Services might link to other websites. We provide them for convenience only and aren't responsible for their content, products, services, or links. You're on your own if you use them. 9. Termination. We can end your access to the Services anytime, without notice, at our discretion. When that happens, these sections stay in effect: 4(a), 4(b), and 10–15.
10. Warranty Disclaimers.
(a) Disclaimers with Respect to Our Services and Content. THE SERVICES AND CONTENT COME "AS IS," WITH NO WARRANTY. WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, PLUS ANY WARRANTIES FROM DEALING OR TRADE PRACTICE. We don't guarantee the Services will do what you need or work without interruption, security issues, or errors. We don't guarantee the quality, accuracy, timing, truth, completeness, or reliability of any Content. (b) Disclaimers with Respect to Third-Party Tools. Our Services might require third-party software or platforms like collaboration tools or design platforms ("Third-Party Tools"). FreshThread isn't responsible for them or any damage or problems from using our Services with them. You're responsible for reading any warnings or instructions they provide and making sure your use of our Services, including workshops or consultations, follows those instructions. 11. Indemnity. You'll defend and hold harmless FreshThread, its officers, directors, employees, agents, contractors, and other reps from any claims, disputes, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal and accounting fees) from (i) your use of the Services or Content, or (ii) breaking these Terms.
12. Limitation of Liability.
(a) FRESHTHREAD AND ANYONE INVOLVED IN CREATING OR DELIVERING THE SERVICES OR CONTENT ISN'T LIABLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, SAVINGS, BUSINESS OPPORTUNITY, DATA, OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR SUBSTITUTE SERVICES ARISING FROM THESE TERMS OR FROM USING OR NOT BEING ABLE TO USE THE SERVICES OR CONTENT. This applies whether the claim is based on warranty, contract, negligence, product liability, or anything else, even if we knew it might happen. Some places don't allow exclusions of these damages, so this might not apply to you. (b) USING OUR SERVICES, INCLUDING WORKSHOPS AND CONSULTATIONS, AND THIRD-PARTY PLATFORMS COULD DISRUPT YOUR WORKFLOWS OR CAUSE SCHEDULING CONFLICTS, TECHNICAL ISSUES, OR MAKE EXISTING BUSINESS PROBLEMS WORSE. YOU ACCEPT THE RISKS THAT COME WITH USING OUR SERVICES, AND FRESHTHREAD WON'T BE LIABLE FOR ANY CLAIM BASED ON THOSE RISKS. (c) FRESHTHREAD'S TOTAL LIABILITY FROM THESE TERMS OR FROM USING OR NOT BEING ABLE TO USE THE SERVICES OR CONTENT WON'T EXCEED WHAT YOU'VE PAID US OR ONE HUNDRED DOLLARS, WHICHEVER APPLIES. (d) THESE LIABILITY LIMITS ARE CORE TO OUR DEAL WITH YOU. 13. Governing Law and Forum Choice. These Terms and any related action are governed by the Federal Arbitration Act, federal arbitration law, and Washington State law, ignoring conflict of law rules. Except as stated in Section 14, any Disputes (defined below) you and FreshThread aren't required to arbitrate go to state or federal court in Seattle, and you both waive jurisdiction and venue objections.
14. Dispute Resolution.
(a) Mandatory Arbitration of Disputes. Any dispute, claim, or controversy from these Terms or the Services or Content ("Disputes") gets resolved by binding individual arbitration, not in a class or group action. You and FreshThread agree the Federal Arbitration Act controls this, and you both waive jury trial and class action rights. This arbitration clause survives termination. (b) Location of Arbitration. If you're in the United States, arbitration happens in your state, nowhere else. (c) Exceptions. These Disputes can go to court instead: (i) anything that qualifies for small claims court; and (ii) disputes about our intellectual property rights. (d) Opt-out: You can skip arbitration and sue if you email info@freshthread.online within 30 days of first agreeing to these Terms saying you want out. (e) Conducting Arbitration and Arbitration Rules. The American Arbitration Association ("AAA") runs the arbitration under its Consumer Arbitration Rules ("AAA Rules"), unless these Terms change them. Find the AAA Rules at www.adr.org or call 1-800-778-7879. The person starting arbitration submits a written Demand for Arbitration to the AAA and tells the other party as the AAA Rules say. The AAA has a form Demand at www.adr.org. If your claim is under $25,000, you pick whether arbitration is documents-only, by phone or video, or in person, per the AAA Rules. Above that, the AAA Rules decide. Hearings happen in your county unless you both agree otherwise. The arbitrator has sole authority over all arbitration agreement questions. (f) Arbitration Costs. The AAA Rules cover filing, admin, and arbitrator fees. We pay all of them if your Dispute is under $25,000, unless the arbitrator thinks it's frivolous. If we win, we cover our attorneys' fees and costs and won't ask you for them. If you win, you get attorneys' fees and costs under applicable law. (g) Class Action Waiver. YOU AND FRESHTHREAD ONLY BRING CLAIMS IN YOUR INDIVIDUAL CAPACITY, NOT AS A CLASS MEMBER OR PLAINTIFF IN A CLASS OR GROUP ACTION. The arbitrator can't combine anyone else's claims with yours or oversee any class proceeding. If this clause is unenforceable, the whole Dispute Resolution section is void. (h) Effect of Changes on Arbitration. Despite Section 1, if FreshThread changes Section 14 after you first agreed to these Terms, you can reject the change by emailing info@freshthread.online within 30 days of when it takes effect (shown in "Last Updated" or our email). Rejecting means you arbitrate under the original Section 14 terms. (i) Severability. Except for Section 14(g), if an arbitrator or court says part of these Terms is invalid, the rest stays in effect.
15. General Terms.
(a) Entire Agreement. These Terms make up the whole agreement between FreshThread and you about the Services and Content. They replace anything said or agreed before. (b) Severability. The Terms get read as broadly as the law allows. If something's unenforceable, the rest still works. (c) No assignment. You can't transfer these Terms to someone else. (d) Notices. FreshThread sends notices about these Terms (including changes) by: (i) email; (ii) inside the Services; or (iii) posting on our Site. (e) No Waiver. Not doing something doesn't create new rights except what's actually written. If FreshThread doesn't enforce something, that's not a waiver. Only a written waiver signed by an authorized rep counts. Using a remedy doesn't block other remedies. 16. Contact Information. Questions about these Terms or the Services? Email info@freshthread.online.